Hotel Food & Beverage Assistant Manager - LEGOLAND CA

Job Description

Support and assist  the Hotel Food and Beverage Manager with the food and beverage daily operation, providing direct support to the Front of House leadership team and all other responsibilities, and standing in for them whenever necessary. This position is responsible for upholding the highest standards of customer service, ensuring the best possible experience for guests, with a special emphasis on making every child a hero at LEGOLAND California Resort. 

Job Responsibilities

• Work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests.
• Lead by example, putting the customer first and delivering exceptional customer service.
• Frequently address guest concerns with empathy and clear communication. Step in to assist staff with any restaurant duties, including cooking, serving, bussing, hosting, bartending, dishwashing, cleaning, or any other necessary tasks.
• Build strong relationships with your workforce, being approachable and supportive.
• Effectively delegate various management responsibilities to restaurant leads. Assist with allergen and food preference requests from customers as needed.
• Understand and strive to achieve Key Performance Indicators (KPIs) goals.
• Utilize scheduling software to ensure restaurants are adequately staffed at all times.
• Serve disciplinary action to employees for attendance or policy violations according to Aramark company policy.
• Conduct interviews for new hires and internal position applicants.
• Handle employee relations issues promptly and effectively.
• Ensure equipment is functioning properly and restaurants meet safety and health standards to pass audits.
• Minimize food waste through effective management practices. Assists in weekly monitoring of financial reporting and timekeeping.
• Monitors labor hours on a shift to shift basis and ensures that payroll reports are accurate.
• Understand how forecast will effect business and respond accordingly.
• Manage and count inventory for restaurant locations.
• Create daily operational reports for management.
• Work in a fast-paced multi-task environment with varying temperatures, both indoor and outdoor.
• Assist with catering and special events as needed.
• Adhere to the uniform policy.
• Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal.
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Strong problem-solving abilities and organizational skills
• Proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, Excel). 
• At least 2 years of progressive experience in food service leadership and a proven track record of success in Food and Beverage operations with full-service experience and additional bar experience is a plus. 
• Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff and foster a positive work environment. 
• Able to pass a Manager Food Handler certification exam
• Sufficient education or training to read, write, count and follow verbal and written instructions
• Be able to work quickly and concisely under pressure. 
• Available to work holidays and weekends as well as shorter or longer hours due to business volume
• Physical Requirements 
• Frequent lifting, pushing, pulling, bending, squatting, and stooping. 
• Expect constant walking and standing during shifts. 
• Occasional crawling and climbing. 
• Frequently lift and carry items weighing 20 to 40 pounds, including lifting trays over the shoulder. 
• Ability to lift up to 60 pounds. 
• The role will require wearing uniforms and Personal Protective Equipment (PPE). 
• Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions . 
• Exposure to extreme temperature changes. 
• Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

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About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.