Must be a Nebraska resident
What does a successful Clover Technical Support Representative do at Fiserv?
A Clover TSR serves as the central contact providing exceptional service and technical support experiences for Fiserv’s small business merchants using Clover® point of sale (POS) systems. Clover® is an all-in-one, tailored system to manage every aspect of a business from accepting payments to organizing a menu or inventory to managing their employees. You will help small businesses get up and running with their Clover systems, that includes training and troubleshooting their device over the phone.
What you will do
Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.
- Exhibit excellent listening and problem-solving skills and is looking to learn and grow their career
- Set up and train new users, assist with device preferences and configuration
- Answer questions on transactions, funding, and business reporting
- Walkthrough web portal navigation and remote access devices
- Troubleshoot complex hardware, software, application, and network issues.
- Spend time reviewing performance, listening to calls, in coaching, training, business updates, and team engagement activities.
What you will need to have
- Must reside in the state of Nebraska
- Experience in listening to understand and master problem-solving skills;. seeking growth and a career development opportunity
- Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
- Quiet and secure home working environment free from background noise and distractions
- Understanding of basic financial transaction processing and payments
- Understanding of computers, internet navigation, and web applications
- Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps
What would be great to have
- Strong work tenure with previous roles lasting 2 years or more
- Experience working in a fast paced, high volume, metric driven call center environment
- 12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, web applications and APIs, and network management
Things to know:
Compensation: $19.00-$22.00 an hour (includes shift differential)
Training Start Date: 14 Jul 25
Training Schedule and Length: TBD
Working Schedule: TBD
Pre-employment background, credit, and drug test are required.
Additional Location/Work Authorization Requirements:
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New Mexico, New York, Washington D.C, or Washington.
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