Customer Experience Business Partner

Schneider Electric has an opportunity at our Middletown, Pennslvania, facility for a Customer Experience Business Partner. 

Great people make Schneider Electric a great company. Drives customer focus and ensures that the delivery experience is continuously improved and issues are resolved quickly.

What do you get to do in this position?

• Collaborate with customers to improve their delivery experience on all shipments being shipped into the DC Territory
• Collaborate effectively with key stakeholders: Area Channel Management, GSC Planning, GSC Transport, Digital CX, GSC Plants
• Coordinate customer visits throughout the DC territory
•  Manage Medallia surveys and alerts
• Improve # of survey responses
• Improve Survey Response Rate
• Manage Customer Escalations from Channel and from customers directly
• Identify and Execute projects to improve customer experience using CX & Quality tools:
•  Customer Journey Mapping & 8D Problem Solving
• Conduct Customer-focused training to increase Site Customer Centricity
• Support and drive adoption of strategic CDX initiatives

Key Responsibilities

• Drive Customer Centricity as Customer Experience advocate
• Ensure the Customer Experience is measured according to the Business priorities.
• Execute an improvement action plan with Business stakeholders.
• Solve Customer escalations quickly and prevented from recurring

This job might be for you if:

•  Bachelor’s Degree in Business, Computer Science, Supply Chain, Logistics or equivalent
• 3+ years of experience in a related field (customer-facing preferred)
• Excellent verbal and written communication skills
• Excited to meet with customers and other stakeholders
• Ability to prioritize tasks effectively and efficiently and drive tasks to closure
• Leadership and influencing skills
• Must be a self-starter, highly motivated, and able to work with autonomy
• Strong problem-solving skills and experience with root cause analysis
•  Excellent Digital Acumen (SAP / Manhattan / Oracle / Medallia preferred)

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.