About your role:
As a Technical Support Representative, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv’s commitment to excellence. The ideal candidate should the ability to explain and understand technical terms.
What you’ll do:
Provide advanced technical support to clients, resolving complex issues efficiently.
Collaborate with internal teams to ensure client issues are resolved in a timely manner.
Document client interactions and solutions for future reference.
Identify and escalate critical issues to relevant departments.
Contribute to process improvement initiatives to enhance client support services.
Engage in continuous learning and development through various training programs and on-the-job experiences.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
2+ year(s) of experience in customer service, focused in technical support
1+ year(s) of experience in troubleshooting and problem resolution
1+ year(s) of experience in technical documentation
1+ year(s) of experience in client interaction and communication
2+ years of an equivalent combination of educational background, related experience, and/or military experience.
Experience in IT troubleshooting for hardware and software issues.
Must be fluent in Chinese, Korean, or Vietnamese.
Experience that would be great to have:
Knowledge of financial technology products
Understanding of network troubleshooting
Experience with remote desktop support tools
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