Customer Training Manager

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Customer Training Manager is responsible for the delivery of Instructor Led Training for LinkedIn Sales Solutions customers. The trainer will drive customer success at scale by providing customers live and on-demand product, industry and skill-based training. This person will sit on the APAC Customer Learning Team’ and report directly to the Senior Manager for APAC Customer Learning

Responsibilities

• Deliver live and on-demand instructor led training via a variety of modalities and technologies
• Facilitate instructor-led classroom and virtual training to end-user customers and partners on a regular schedule across regions and globally
• Partner with Customer Learning Team and fellow trainers to ensure consistent processes, programs and customer experience globally
• Partner with internal subject matter experts (Customer Success Managers, Customer Learning Consulting team members, insights consultants, Solutions, Product, etc.) to develop a deep understating of LinkedIn products and customers
• Update training materials as directed
• Review feedback and identify opportunity for improvement on an ongoing basis
• Recommend changes to training materials and facilitation design
• Maintain participant records (e.g., registration, test scores, evaluations and attendance)
• Prepare training reports (e.g., weekly progress reports and training summaries)
  
  
  

Qualifications

Basic Qualifications 

• 3+ years in a Customer Training or learning and development environment 
• Experience delivering ILT/vILT learning programs 
• Knowledge in adult learning principles, both inside and outside of traditional classroom environments 
  
  
  

Preferred Qualifications 

• 3+ years direct work experience in a training capacity, including external training as well as internal curriculum development and execution 
• Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings 
  
  
  

Suggested Skills

• Communication
• Training Delivery
• Collaboration
  
  
  

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.