Technical Service Engineer (L3)
Share job link
Title:
Technical Service Engineer (L3)Your KBR future – delivering solutions and changing the world
About KBR:
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to our customers.
Learn more about our business - https://kbr.foleon.com/gsapac/gs-apac/
The Opportunity
As a Technical Service Engineer (L3), you will be part of an elite Level 3 team of subject matter experts, providing advanced technical support within a secure Defence environment. This role is pivotal in ensuring the stability and performance of mission-critical systems, with a strong focus on Wintel infrastructure and incident management. Operating within a mature ITSM framework, you’ll respond to complex technical challenges, support high-impact operations, and uphold the integrity of Defence IT services. This is an exciting opportunity to apply your expertise in a meaningful way, contributing to national capability while working with cutting-edge technologies in a fast-paced, high-trust environment.
Responsibilities
The key responsibilities of the role will include, but is not limited to:
Deliver Level 3 Technical Support through the client’s ITSM toolset, ensuring resolution of incidents within agreed Service Health Indicator (SHI) timeframes.
Engage and coordinate with third-party vendors to manage escalations and ensure timely resolution of complex issues.
Contribute to Defence ICT projects, providing technical input and implementation support across critical initiatives.
Create and maintain Standard Operating Procedures (SOPs) to ensure consistent, high-quality support practices.
Develop and update Detailed Level Designs (DLDs) to align with evolving system architecture and security requirements.
Support after-hours operations as needed to maintain system availability and respond to urgent issues in real-time.
Qualifications, Skills and Experience
Essential:
Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies
demonstrated Knowledge of CyberArk and PAM stack
Demonstrated knowledge and Experience in Active Directory & Identify Management Services
Demonstrated Knowledge & Experience in Vmware Vsphere 7
Demonstrated Knowledge and Experience in Citrix Studios & Director
Proficiency in advanced scripting
ITIL V3/V4 certification
CyberArk Certification
NV2 security clearance is required
Desirable:
Bachelor’s degree in computer science or related field
Microsoft Certifications or equivalent experience
Benefits of KBR
A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
Flexible working conditions
Competitive salary (including annual reviews)
Paid Parental leave
Paid Reservist leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Discounted employee stock purchase plans
Flu shots, skin checks and private health insurance discounts
Career development: Online learning, mentorship and career pathways
If you’re ready to shape tomorrow, let’s get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Technical Service Engineer Expert
Category Engineering, Technology, & Science Job Type Full time Job Id R2106138 Posted Date 05/15/2025
Seeking a highly skilled Technical Services Engineer to deliver infrastructure solutions across classified and unclassified networks. Key responsibilities include systems integration, server provisioning, and compliance with security standards. Essential skills include expertise in Microsoft Server, Active Directory, Red Hat Linux, VMware, and advanced scripting, alongside an NV2 security clearance.
-
Technical Identity and Access Management Engineer
Category Engineering, Technology, & Science Job Type Full time Job Id R2102175 Posted Date 04/02/2025
Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies. Demonstrated knowledge and Experience in Active Directory & Identify Management Services. Demons...
-
Senior Systems Engineer - Defence (6-Month Contract)
Location Canberra, Australian Capital Territory Category Engineering, Technology, & Science Job Type Full time Job Id R2102818 Posted Date 02/27/2025
Are you experienced in systems engineering within the Defence sector? Join a dynamic team to support rapid acquisition projects, ensuring compliance and technical excellence. Collaborate with multi-disciplinary teams, engage with stakeholders, and drive innovation to align engineering activities with Defence standards and policies.
-
Systems Engineer
Location Canberra, Australian Capital Territory Category Engineering, Technology, & Science Job Type Full time Job Id R2101981 Posted Date 04/02/2025
Working under the direction of the Principal Engineer, this role will involve supporting the delivery of Defence projects in line with established policies, procedures, and systems. Experience working...
-
Engineering Manager - Mission Systems
Category Engineering, Technology, & Science Job Type Full time Job Id R2102676 Posted Date 02/25/2025
Are you experienced in leading multidisciplinary teams within complex programs? This role involves managing technical resources, ensuring mission success, and fostering capability growth while driving innovation and sustainability. Join a diverse team committed to delivering impactful solutions that improve the world.
-
Senior Systems Engineer
Location Melbourne, Victoria Category Engineering, Technology, & Science Job Type Full time Job Id R2104837 Posted Date 04/14/2025
Demonstrated experience in the development of key engineering project artefacts such as the Systems Engineering Management Plan (SEMP), Materiel Certification Plan (MCP), Verification Cross Reference...
-
HV Secondary Engineer
Category Engineering, Technology, & Science Job Type Full time Job Id R2106629 Posted Date 05/27/2025
Are you looking for an opportunity to leverage your expertise in secondary and protection design within a dynamic team? Join a growing power sector, where you'll conduct analytical studies, develop protection system drawings, mentor junior engineers, and collaborate on diverse infrastructure projects across Australia.
-
System Architect – Defence Sector
Category Engineering, Technology, & Science Job Type Full time Job Id R2106216 Posted Date 05/08/2025
Seeking experienced professionals to lead the design and integration of complex systems within the Defence sector. Ideal candidates will possess strong systems architecture knowledge, stakeholder engagement skills, and experience with Defence frameworks. A background in systems engineering and compliance with security requirements is essential.
-
Cybersecurity Engineer – Defence Sector
Category Engineering, Technology, & Science Job Type Full time Job Id R2106205 Posted Date 05/08/2025
Are you experienced in cybersecurity engineering within the Defence sector? Join a high-performing team to develop and manage cybersecurity requirements, conduct risk assessments, and support secure system design. Bring your 5+ years of expertise and knowledge of relevant security frameworks to contribute to national defence and security initiatives.
Job seekers also viewed
-
Technical Identity and Access Management Engineer
Category Engineering, Technology, & Science Job Type Full time Job Id R2102175 Posted Date 04/02/2025
Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies. Demonstrated knowledge and Experience in Active Directory & Identify Management Services. Demons...
-
Maritime Design Manager
Category Engineering, Technology, & Science Job Type Full time Job Id R2096605 Posted Date 04/08/2025
Title:Maritime Design ManagerKBR is very well positioned to support the Department of Defence to deliver on the nuclear submarine infrastructure pipeline made clear as part of the Government’s recent
-
Engineering Manager - Mission Systems
Category Engineering, Technology, & Science Job Type Full time Job Id R2102676 Posted Date 02/25/2025
Are you experienced in leading multidisciplinary teams within complex programs? This role involves managing technical resources, ensuring mission success, and fostering capability growth while driving innovation and sustainability. Join a diverse team committed to delivering impactful solutions that improve the world.
-
Principal Civil Engineer, Water
Location Brisbane, Queensland Category Engineering, Technology, & Science Job Type Full time Job Id R2100496 Posted Date 02/17/2025
Title:Principal Civil Engineer, WaterWe support water customers across Australia to provide our communities with the best drinking water and wastewater treatment services, whilst innovating ways to sa
-
Principal Mechanical Engineer, Water
Location Brisbane, Queensland Category Engineering, Technology, & Science Job Type Full time Job Id R2100497 Posted Date 02/17/2025
We are looking for a design-focused leader with expertise in water and wastewater infrastructure to drive innovative projects that enhance community livability and environmental sustainability. This role involves providing technical guidance, fostering client relationships, and integrating cutting-edge technologies to shape the future of water services in Australia.