What does a successful Technical Service Program Consultant do at Fiserv?
As a successful Technical Service Program Consultant in the Issuing organization, you will ensure that Fiserv delivers on its commitments to our clients. You will serve a meaningful role in driving solutions while ensuring client satisfaction and partnership with stakeholders across the company.
What you will do:
- Partner with our client to use technology or product functionality while continuing to achieve business and compliance goals
- Assist our client with understanding ways they can use existing or new Fiserv capabilities versus custom product development
- Provide consultation on product best practices and insights into product capabilities
- Liaise with Sales, Product and IT teams to manage client requests
- Communicate with project managers, client and other development teams to design cohesive product strategies and ensure effective collaboration throughout all phases of development, testing and deployment
- Champion and execute client delivery and service processes to manage client initiatives
- Ensure alignment with key organizational partners including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
What you will need to have:
- Bachelor's degree in business, technology or a related field required
- Knowledge of Optis and related systems
- 5+ years of experience with strategic program management
- 10+ years of experience in the Payments Industry
- 10+ years of experience with business architecture and/or translating business requirements into, (high level) solutions
- Experience vetting technical requirements with clients
- Strong experience in relationship building, with both Internal and External business partners
What would be great to have:
- Technical or product solutions consulting experience
- Experience with Waterfall and Agile methodologies
- Background and experience generating revenue growth for clients by finding opportunities to utilize product or service functions
- Experience with championing and providing consultative recommendations to support system enhancements/modernization
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The successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
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