About this role:Wells Fargo is seeking a Senior Business Execution Consultant to join the ULO Capacity Planning team supporting ULO Customer Service organization.
In this role, you will:- Have sole ownership of Call Center Capacity Plans for 24/7 call centers.
- Become a SME for the businesses we support and the data sources we leverage for reporting. Be fully integrated into operations, know the business, understand key drivers and be in-sync with priorities.
- Leverage data, reporting and insights to monetize performance (translating performance gains to reduced losses, increase capacity, decrease FTE needs, etc.) by improving efficiency and effectiveness of employees.
- Analyze data from multiple sources, identify trends, and bring forward key insights to share the performance story with business leaders in a concise and effective manner.
Required Qualifications:- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Demonstrated experience in sole ownership of Capacity Plans (Forecasting up to 3 years in advance) specifically in inbound call centers.
- Knowledge of advanced forecasting methods (ARIMA/ANOVA, etc.)
- Knowledge of Erlang-C to calculate call arrival pattern intensity
- Knowledge of multi-regression analysis
- 4+ years of experience using advanced level of proficiency in MS Excel- working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
- Demonstrated experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
- Ability to interact with all levels of an organization
- Excellent verbal, written, and interpersonal communication skills
You must be able to work at one of the locations listed on the posting in a hybrid capacity
Visa sponsorship is not eligible for this position
Locations:
1525 W W T Harris Blvd, Charlotte, NC 28262
250 E John Carpenter Frwy Irving, TX 75062
2800 S Price Rd, Chandler, Arizona 85286
800 S Jordan Creek Parkway, West Des Moines, IA 50266
Posting End Date: 3 Jun 2025
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
