Description
Looking for an opportunity to make an impact?
Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability.
- https://www.leidos.com/capabilities/digital-modernization
We are seeking a talented and energetic candidate to work with the best and brightest employees around the country in creating innovative all-encompassing solutions for our programs. You will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.
Responsibilities:
• Resolve IT incidents and assign incidents to other PC support technicians.
• Serve as subject matter expert on PC related incidents for Windows, Mac, and RHEL systems.
• Mentor and assist PC incident technicians.
• Exude complete professionalism dealing with end users and co-workers.
• Collaborate with center Service Delivery Lead, Logistics Lead, and Center Operations Manager on process improvement, knowledge, and documentation.
• Provide on site support for Incident PC technicians on scheduling, personnel issues, performance counseling, and quality assurance.
• Reports to agency Incident Manager
• Other duties as assigned.
Basic Qualifications:
• Experience working with ServiceNow.
• Knowledge of ITIL Incident Management processes
• Excellent communication skills; must be experienced in providing verbal as well as written communication and collaboration with all levels of the organization.
• Bachelor’s Degree from an accredited college or university is preferred but not required. Experience in lieu of degree.
• IT certifications highly desired.
Pay range - $31.25/hr - $33.00/hr.
Original Posting:
May 30, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $46,800.00 - $84,600.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.