What does a successful Client Technical Support Apprentice do at Fiserv?
Imagine kickstarting your career with an apprenticeship that offers hands-on experience and a solid foundation in technology! As an apprentice, you'll dive into the tech world with 9 weeks of Related Technical Instruction (RTI) followed by On-the-Job Training (OJT). RTI gives you the skills and knowledge in a classroom setting, then OJT lets you apply what you've learned in real-world projects. It's an incredible opportunity to grow, learn, and make a difference at Fiserv.
Note: To be eligible for this apprenticeship, you must reside within the city of Milwaukee.
As a Client Technical Support Representative Apprentice at Fiserv, you will serve as the client’s point of contact for resolving product and service-related issues. You'll be a vital part of a dedicated team known for efficiently and accurately addressing client questions and issues. Throughout the 9-week Related Technical Instruction in Milwaukee, WI, you will gain the knowledge and hands-on experience needed to provide exceptional support for our products and services. No prior industry experience is required—this is an entry-level position designed for career starters through our apprenticeship program. This role is designed to help you develop a robust understanding of Fiserv's systems and products, setting you up for a successful career in Client Services.
What you will do:
- Participate in a 9-week comprehensive Related Technical Instruction, which includes both classroom instruction and on-the-job training.
- Provide proactive outreach and timely responses to client service questions and product support after the training.
- Serve as an escalation point for product and service-related issues from clients post-training.
- Learn more about how Fiserv's products and solutions work together.
- Log and track all cases and tasks in our tracking tool and become proficient in doing so during the apprenticeship.
- Collaborate with other support entities, such as development and product management, to resolve client issues.
- Analyze assigned cases for trends and communicate findings to appropriate teams.
What you will need to have:
- High school diploma or GED and/or equivalent military experience.
- Must be a resident of the City of Milwaukee for the duration of the Apprentice Program.
- 1+ years of experience in a client support role.
- 1+ years of experience with Microsoft Office Products in a work, military, or school environment.
What would be great to have:
- U.S. Military experience.
- Eagerness to learn, a proactive approach to solving issues, and strong analytical skills with the ability to communicate findings effectively.
- Experience in Banking, Product Support, Client Service, or collaborative troubleshooting gained through academic or practical experience.
- Ability to interact with technical teams and build working networks.
- Knowledge of Fiserv products and services is a plus but not required as you will receive comprehensive training during your apprenticeship.
- Basic understanding of case management applications and ability to prioritize workload.
- Familiarity with case tools such as ServiceNow or other ticketing systems would be beneficial.
- Financial industry experience or a strong interest in financial technology services.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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