What does a Financial Services Collections Associate do at Fiserv?
- You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer and commercial debt in a call center environment.
- Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets.
- Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.
- Utilize skip-tracing tools to obtain up-to-date customer information.
- Provide daily coverage of all accounts until payment arrangements have been made.
- Detail all discussions and actions in collections system or database.
- Multitask and navigate quickly through varies systems.
What you will need to have:
- High school graduate/GED
- Minimum of 1 year collections and/or customer service experience.
- Prior experience working in a call center
What would be great to have:
- Commercial Collections (B2B) experience
- Knowledge of applicable regulations
- Demonstrated skip tracing skills and ability
R-10359903
