Vice President, Head of Enterprise Merchant Relationship Management, EMEA – Dublin
What does a successful Vice President, Head of Enterprise Merchant Relationship Management do?
At Fiserv, a leading global financial technology company, the Head of Enterprise Merchant Relationship Management, EMEA leads our large merchant client engagement, growth and retention efforts to drive customer satisfaction and loyalty. As the primary point of contact for key clients, this role ensures that client needs are met, relationships are nurtured, and opportunities for growth are identified. Success in this role means being a strategic partner, an advocate for clients, and a leader who inspires a high-performing team committed to excellence.
What you will do:
Develop and implement a comprehensive relationship management strategy to ensure high levels of client engagement and retention
Build and maintain strong and collaborative relationships with key clients, understanding their needs and goals to effectively anticipate and address their needs
Serve as the primary point of contact for clients, providing exceptional customer service and support
Monitor and analyse client satisfaction and loyalty metrics, identifying areas for improvement and implementing action plans to increase overall satisfaction
Work closely with cross-functional teams to ensure seamless delivery of products and services to clients
Provide leadership and mentorship to the relationship management team, setting goals, conducting performance evaluations, and promoting a positive and high-performing culture
Stay up-to-date with industry trends and developments and use this knowledge to provide strategic insights and recommendations to clients
Collaborate with sales and business development teams to identify opportunities for upselling and cross-selling to existing clients
Act as a brand ambassador for Fiserv, promoting our products and services and representing the company in a professional and positive manner
What you will need to have:
Proven track record of success in relationship management within the financial industry
Fluent English and preferably proficient German
Exceptional communication and leadership skills
Strong strategic thinking and problem-solving abilities
Ability to analyse and interpret client satisfaction metrics
Experience working with cross-functional teams to deliver client solutions
What would be great to have:
Experience in a leadership role within the financial technology industry
Knowledge of current industry trends and developments
Proven ability to develop and implement client retention strategies
Experience with upselling and cross-selling techniques
Advanced degree in business or related field
Perks at work:
We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays
Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognise and be recognised by colleagues with our Living Proof programme where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life and insurance options and a range of well-being resources through our Fuel Your Life programme
Advance your career with training, development, certification, and internal mobility opportunities
Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers
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