If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This opening can be filled in a remote/work-from-home (WFH) capacity or in one of our offices.
This Director leads our P&C Commercial Lines Middle Market Product & Portfolio Management team, comprised of data analysis and commercial insurance product management experts.
In addition to an expertise in the Property & Casualty Insurance industry and the respective regulatory requirements, candidates for this role must possess:
- Strong leadership competency
- Executive presence and communication
- Ability to influence and drive accountability
- Understanding of data analysis and storytelling tools
- A proactive and innovative approach in using data to draw insights, drive partnerships, and support the business
Prior experience within Commercial Lines insurance and/or formal people leadership are especially helpful, but not required.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program
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Job Description Summary
If you are driven to develop real business intelligence from data to inform business decision-making, and can communicate complex issues in an understandable and relevant way, we want to know more about you! Leading our team offers the opportunity to influence the business mix and help Nationwide meet and exceed the needs of our customers in the marketplace today and into the future.
As a Director, you'll lead the commercial lines regional product team in design, development and maintenance of middle and small market products across multiple channels. We'll count on you to create and implement recommendations on design, pricing, underwriting, agency management, distribution, claims, and other processes related to managing products in the field. You'll be accountable for the profitability, growth and success of commercial lines (CL) products in an assigned region.
Job Description
Key Responsibilities:
Develops and implements a coordinated short term and long term CL product strategy (including pricing and design features) across CL middle market and small market (SM) product lines. Ensures appropriate placement of the product in the marketplace to achieve strategic goals and maintain compliance with all regulatory requirements.
Directs development, implementation and maintenance of features/capabilities of CL products with accountability for product growth and profitability in the region. Directs projects for new CL business or new implementation. Provides direction on system changes needed to improve product performance. Validates and confirms effective technology implementation of rate changes and other improvements.
Manages the selection, training and coaching of the regional CL Product team to ensure a high degree of proficiency and professionalism.
Establishes research and product development objectives and practice standards. Ensures that methodologies and outcomes meet business and strategic objectives. Conducts research on products and the market to help make policy and practice decisions. Proactively identifies product opportunities in current or new markets and coordinates the organization's response. Conducts periodic analysis of protocols to identify changes needed and make recommendations to staff.
Directs the analysis of product design, pricing and associated processes such as distribution and claims within the assigned region.
Determines project priorities and workflow standards for the department. Monitors and manages performance measurements to ensure effectiveness of the department's implementation and delivery of product and pricing enhancements. Effectively aligns organizational structure to drive business needs.
Translates strategic plans into organizational direction to make the most of the opportunities in present or new markets. Develops business plans, goals, budgets and timelines to meet company standards, including loss planning and revenue planning support and activities. Functions as a leader on internal and external factors that influence the product line results. Works collaboratively with the regional underwriting leadership on the development of standards and guidelines.
Leads associates and provides performance management, salary planning and administration, organizational planning, hiring and placement and disciplinary actions.
Works with regional CL teams to deliver strategy and acts as a mentor for leader development. Provides leadership and vision to all functional areas of the company about product design, management and communication of financial results.
Builds regional CL product strategy/communication plan and implements throughout the organization to achieve profit and growth objectives. Drives communication to regional management.
Develops effective, collaborative partnerships across all customers and related functions to understand business developments and builds a support network to help resolve business needs. Builds positive relationships with sales and distribution partners to improve market knowledge and ensure appropriate product placement.
Develops customer service standards for department. Drives customer service performance to established standards.
Directs the development and delivery of training on new CL MM and SM products.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Commercial lines product leader; typically has five to seven direct reports.
Typical Skills and Experiences:
Education: Undergraduate studies in insurance, actuarial science, mathematics, risk management, economics, finance, accounting, business administration or related field. MBA preferred.
License/Certification/Designation: Insurance licenses or designations such as CPCU, ARM, CLU, FLMI, ChFC, CFP, NASD etc preferred.
Experience: Eight years of experience in personal lines/commercial lines insurance, financial services, marketing or communications, including four years previous product management, and associate management experience. Multiline product experience preferred.
Knowledge, Abilities and Skills: In-depth knowledge of analytical tools, expert level knowledge of core business functions, underwriting policies and practices, performance measurement techniques, and systems required. Extensive knowledge of related pricing, marketing, insurance models/contracts, and financial analysis required. Must have a solid understanding of training theory.
Excellent verbal and written communications to effectively influence, train others, present information, communicate with management, agents and policy holders. Must be skilled in the use of related systems and analytical tools. Ability to envision and work toward results, deal with ambiguity, solve problems, and learn on the job. Demonstrated decision making skills, identify trends/patterns within regions. Excellent project management skills.
Managerial courage and command skills are crucial. Ability to stay at-ease with senior management and present critical information to them required.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Additional hours as required. Some overnight travel required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 06/15/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Director, Product - Commercial Lines : $110,000.00-$212,000.00The expected starting salary range for Director, Product - Commercial Lines : $119,000.00 - $179,000.00
