What does a successful Client Support Specialist do?
To be a successful Client Support Specialist, we need a highly motivated individual, with strong analytical and technical skills, to solve complex application and configuration issues for Fiserv's Integrator Advance clients. You will be responsible for addressing support inquiries on a problem-to-solution level through troubleshooting, collaborating with different teams, managing client expectations, and accurately documenting root cause analysis.
What you will do:
- Respond, investigate, and resolve production application system issues for clients via phone call and tickets, following documented procedures and solutions
- Analyze custom product configurations and settings to enhance product performance or functionality
- Escalate and engage other support groups when necessary to meet service targets for resolution quality and timeliness
- Accurately and concisely document production support issues for root cause analysis and operational/management reporting
- Prioritize case load based upon client urgency and impact while maintaining client expectations, ensuring a superior client experience
- Onboard new clients while working to upgrade new releases
What you will need to have:
- Bachelor’s degree or technical equivalent, with relevant experience
- 5+ years of Client Support experience
- Flexibility in work hours, including an on-call rotation
What would be great to have:
- Customer Service experience in a Bank, Credit Union or Financial Institution
- Experience with SQL and SQL servers
- Troubleshooting/Strong problem-solving skills
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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