What does a successful Site Reliability Engineer do at Fiserv?
A successful Site Reliability Engineer at Fiserv blends software engineering principles with operational discipline to create high-performing, reliable software systems. They design and implement tools, processes, and systems to improve the reliability, scalability, and performance of large-scale applications and services.
What you will do:
- Automate operational tasks and health checks to create sustainable systems and services.
- Monitor the production environment to ensure system health using observability tools like Dynatrace and Splunk.
- Identify reliability gaps through process reengineering and analyze performance metrics.
- Collaborate with development operations for system design consulting, platform management, and capacity planning.
- Create and maintain detailed documentation, including SOPs, configurations, and infrastructure maps.
What you will need to have:
- 5+ years of experience in Site Reliability Engineering (SRE) within a Fintech or product organization.
- 4+ years of experience with automation tools like Python, Java, Ansible, or PowerShell.
- 4+ years of experience with observability and monitoring tools such as Dynatrace, Splunk, Moogsoft, or Grafana.
- Bachelor's degree in computer science or related technical field and/or 7+ years of relevant work experience.
What would be great to have:
- Experience managing CI/CD pipelines and automation tools like GitLab, Harness, Nexus, Terraform, or SonarQube.
- Strong problem-solving and critical thinking skills for root cause analysis and proactive solution implementation.
- Effective communication skills for collaboration with cross-functional teams and customer interactions.
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