What does a successful Director, Sales Operations do at Fiserv?
The Director, Sales Operations works with specific Sales teams and Demand Creation leaders to craft and support team strategy, manage the day-to-day operations, and ensure the teams have the tools and resources needed for success. This role requires building strong working relationships with front-line sales teams and other departments across the organization to effectively monitor and report on process and system adoption and adherence, identifying areas for improvement.
What you will do:
- Address operational issues to allow Sales Leaders to focus on opportunity management, sales associates, and the businesses.
- Enhance sales-related processes, programs, and change management through direct and indirect team members/stakeholders.
- Manage large programs in areas such as demand generation, deal governance, opportunity advancement, and reporting and analysis.
- Provide relevant insights for cadence-driven processes enabling business focus, sales execution, and transparency (e.g., bi-monthly forecasts, pipeline status).
- Drive alignment between Sales organization efforts and the businesses supported.
- Act as a channel for cascading information into the business unit and for outbound communication.
- Plan and execute the rollout of processes and supporting technology platforms such as CRM and data analysis tools for sales forecasting, planning, and demand generation.
- Identify, develop, monitor, and analyze sales performance KPIs and metrics.
What you will need to have:
- 8+ years of experience in Sales Enablement, Sales Support, or Sales Operations roles in a large, multi-divisional organization.
- Experience in developing and leading high-performance teams.
- Experience in successfully leading ad-hoc teams without direct lines of reporting.
- Demonstrated understanding of key sales performance metrics and processes (pipeline, forecasting, demand generation).
- Proficiency in Salesforce or similar CRM, with the ability to create queries and reports.
- Bachelor's degree preferred in Business Administration, Information Systems, Accounting, or Finance, and/or equivalent military experience.
What would be great to have:
- Demonstrated ability to interact with and support senior leaders.
- Strong analytical skills and understanding of financial models.
- Expertise in business process management best practices, documentation, and continuous improvement metrics.
- Advanced skills in Microsoft Office, especially Excel.
- Strong relationship-building, communication, and organizational skills.
- Willingness to travel as appropriate (estimated at less than 25%).
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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