What does an Outstanding Senior Collection Representative do at Fiserv?
As a Senior Collection Representative, you will recover early-stage high-balance merchant accounts receivables for leading financial institutions. You will manage a dedicated queue of 100-200 accounts, typically ranging from $10,000 to $500,000 in balances and 30 days delinquent.
What you will do:
- First-Party Collections
- Conduct manual skip tracing to locate customers and gather necessary information for follow-up.
- Maintain accurate documentation and organization of account activities.
- Provide excellent customer service while effectively addressing client inquiries and concerns.
- Establish rapport with merchants to overcome objections and secure payment of the debt.
- Document all discussions and actions in a tracking system or database.
What You Will Need:
- High School Diploma or equivalent.
- Minimum three years’ experience in a collection environment.
- Experience in collecting high balance B2B accounts.
- Knowledge of applicable laws related to the debt collection industry.
- Experience with computer systems and database management.
- Strong work history with a proven record of job stability
What Would Be Great to Have:
- Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
- Ability to negotiate repayment plans effectively.
- Strong problem-solving skills to resolve billing issues.
- Proficiency in MS Office
R-10358717
