What does a successful Senior Technical Support Engineer do at Fiserv?
As a Senior Technical Support Engineer, you will play a key role in troubleshooting and resolving complex system issues, optimizing transaction processing, and maintaining seamless operations for some of the largest merchants in the U.S. You will be a critical technical resource within our Core Acquiring Front End engineering group, ensuring the stability, performance, and resiliency of mission-critical platforms that support our payments acquiring business.
We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.
In this fast-paced online transaction processing environment, you'll be a passionate critical problem-solver who can balance platform stability and resiliency along with modern engineering practices and solutions.
What you will do:
- Leverage your expertise as a full-time, Level 3 support for an online transaction processing (OLTP) application based in .NET
- Develop scripts, automation tools, and monitoring solutions to enhance efficiency and reduce manual intervention
- Investigate critical technical issues, analyze logs, replicate problems, and provide long-term solutions to prevent recurrence
- Deploy code to production environments
- Work closely with developers to identify and resolve application bugs, often requiring programming expertise
- Lead the resolution of major incidents, implement preventive measures, and contribute to knowledge base documentation
- Ensure stability of servers and databases by monitoring, maintaining, and optimizing system configurations
- Participate in code reviews, and support production
What you will need to have:
- 6+ years of experience with C#, .NET or Java
- 3+ years of experience with RDBMS, including database administration
- 3+ years of experience in SQL Server
- 3+ years of experience working with RESTful APIs and web services such as XML
- 1+ years of experience with monitoring tools such as SPLUNK
- Bachelor's degree in computer science, or a related field, or an equivalent combination of education, military, and work experience
What would be great to have:
- Experience in the banking, payments and/or financial domain
- Experience with network technologies such as LAN/WAN, Windows Servers, SQL, Firewall, and POS systems
- Experience with PC/Windows and/or Linux/AIX, with a technical aptitude for handling issues independently and under pressure
- Experience managing software applications across a multi-unit environment
Important info about this role:
- We’re better together! This role is fully on-site
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered
R-10362884
