About this role:Wells Fargo is seeking a
Lending Operations Manager with the
Structured Products Group Servicing Team within
Corporate & Investment Banking Lending OperationsThis role will ensure the timely delivery of maintenance requests, monthly reporting deliverables, and other work items within established accuracy and Service Level Agreements (SLA) requirements.
The Lending Operations Manager will be responsible for overseeing a Specialized Servicing team supporting Structured Products Group (SPG) and Commercial Mortgage Lending and Securitization Finance (CMLSF) businesses, both supported in the Loan IQ (LIQ) servicing system. The team is accountable for monetary and non-monetary activities. This leader must meet key metric targets, effectively distribute work, manage talent, execute transformation activities, ensure procedures and controls are fully and consistently adhered to in order to mitigate risk, and more.
In this role, you will:- Manage the activities of a Specialty Servicing team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, and loan servicing
- Engage stakeholders and internal partners associated with the Lending process from front, middle, and back offices.
- Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines
- Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
- Resolve issues regarding performance of processes and / or individuals to ensure business objectives are met
- Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
- Collaborate and consult with front -middle- back office colleagues and multiple levels of leadership accountable for providing quality customer service to internal or external customers
- Manage allocation of people and financial resources
- Mentor and guide talent development of direct reports and hire talent
Required Qualifications:- 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
Desired Qualifications:- Extensive LIQ Knowledge and LIQ Processing Experience
- Experience managing a high volume production team expected to execute with accuracy and meet target Service Level Agreements (SLA)
- Experience managing internal relationships and flawlessly executing to meet or exceed client expectations
- Proficient in data analytics (using Power BI, Tableau, and/or Excel) to use data to manage the team
- Ability to work collaboratively with bankers, QA, risk, legal teams, and internal partners
- Ability to work with senior leaders on staffing and capacity planning
- Project coordination experience
- Strong attention to detail
Job Expectations:- Ability to work a hybrid schedule
- Willingness to work on-site at stated location on the job opening
- This position is not eligible for Visa sponsorship
Posting End Date: 16 Jun 2025
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
