What does a great Client Support Associate do at Fiserv?
As a Client Support Associate, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv’s commitment to excellence.
What you will do:
- Provide advanced technical support to clients, resolving complex issues efficiently.
- Collaborate with internal teams to ensure client issues are resolved in a timely manner.
- Document client interactions and solutions for future reference.
- Identify and escalate critical issues to relevant departments.
- Contribute to process improvement initiatives to enhance client support services.
- Engage in continuous learning and development through various training programs and on-the-job experiences.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you need to have:
- Experience in technical support or customer service
- 2+ years of an equivalent combination of educational background, related experience, and/or military experience
What would be great to have:
- Experience in troubleshooting and problem resolution
- Experience in technical documentation
- Experience in client interaction and communication
- Knowledge of financial technology products
- Understanding of network troubleshooting
- Experience with remote desktop support tools
Important info about this role:
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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