About your role:
You will be an IT Service Desk Engineer supporting Finxact by Fiserv providing support to our information technology systems as well as top class end user support. You will also assist in keeping our company up to speed with best practices in IT standards and guidelines, while managing and troubleshooting IT systems.
Finxact brings innovation at the core of banking and provides a next generation core platform. Our mission is to redefine core processing, and our commitment is to be the best at what we do.
What you’ll do:
- Manage and support the Finxact ITSD function
- Support Microsoft Office 365, Azure, and other cloud directory services
- Receive, triage, document, and resolve help desk support tickets in a timely manner and document all projects and tickets in service ticketing platforms (ServiceNow, Jira, etc.)
- Provide AV and executive level support for the Jacksonville HQ Office
- Assist with employee/contractor onboarding including establishing accounts, configuring systems, and onboarding documentation; manage the client asset request process including computer acquisition, standard build image, and deployment
- Diagnose software and hardware issues on PC, Mac, and Linux systems; assist in fleet management and software management
- Manage the Jumpcloud Enterprise Single Sign On (SSO) and assist in managing and troubleshooting Virtual Desktop Infrastructure (VDI) and Virtual Machines (VM)
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Experience you'll need to have:
- 3+ years of experience in IT Service Desk engineering
- 3+ years configuring productivity tools and software enterprise environments
- 3+ years of experience diagnosing and assisting in office hardware issues, including printers, monitors and network equipment
- Exemplary communication skills; ability to explain complex, highly technical information
- Knowledge of ITIL service management processes
- Strong understanding of cloud enterprise applications and management
- Familiar of IT security and network risks and security best practices
- Bachelor’s degree in network administration, information technology, computer science or a related field from an accredited college or university and/or equivalent military experience.
Experience that would be great to have:
- MCSE, ACSP, CompTIA A+, Security+, Okta Certified Professional or similar certifications
How you’ll work:
- Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
- This role requires being on-call on a rotational basis
Sponsorship:
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- Unparalleled professional growth with training, development, and internal mobility opportunities
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