Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
The AV & Events CXC Support Specialist, End User Services, will join our Business Technology (BT) organization. The AV & Events Team is the invisible force behind the technology involved for seamless and immersive experiences at Workday's state-of-the-art Customer Experience Center (CXC). We are a dedicated group of technical experts and event professionals who are passionate about showcasing the power of Workday's innovative products. Our mission is to create unforgettable, high-impact engagements that leave a lasting impression on our customers, prospects, and partners.
About the Role
In the CXC, we provide the technical foundation for executive briefings, product demonstrations, and a wide array of other high-stakes events. We use technology to bring the Workday platform to life. Our work directly influences the growth and success of the company by ensuring every presentation and interaction is flawless and impactful. We are seeking a highly motivated and experienced AV professional to join our dynamic team. In this role, you will be instrumental in the planning, setup, and execution of all technical aspects of events within the CXC. This includes operating our audio-visual systems, collaborating with event coordinators and presenters, and providing real-time support to ensure every event runs smoothly.
Job Duties:
Support AV services for events and meetings onsite and virtually.
Support Workmates on applications and collaboration tools within the environment including but not limited to Outlook, Google, Slack, RSA, Okta, Zoom on MAC and Windows OS.
Perform break-fix resolutions for AV software and/or hardware.
LED Wall Maintenance: Replace LED panels and power supplies on Unilumen DvLED walls to ensure optimal display performance.
Conduct thorough room sign-offs to verify that AV systems are functioning correctly and meet established standards.
Q-SYS Support: Monitor and troubleshoot the Q-SYS Reflect System to maintain audio and control system functionality.
CXC System Management: Manage and maintain the CXC Cloud Cover Music and BGM System and CXC Monitoring Camera System.
Advanced Technology Expertise: Possess advanced knowledge and understanding of CXC technologies, including Q-SYS functionality, ACPR, Multitaction, Samsung Video Wall Operation, and Digital Signage Operation.
Support training room technology onsite which includes Chrome boxes hardware and connecting through VDI (Virtual Desktop) and AV technology.
Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
About You
The ideal candidate will have a strong background in corporate AV and live event production, with a keen eye for detail and a commitment to excellence. You are a proactive problem-solver who thrives in a fast-paced, collaborative environment. If you are passionate about technology, dedicated to providing exceptional customer service, and excited to be part of a team that plays a critical role in the customer journey, we encourage you to apply.
Basic Qualifications:
5+ years of AV experience in a fast-paced Corporate Executive Briefing Center (EBC), Customer Experience Center (CXC), or live event environment.
5+ years of experience with integrated AV systems, including control (Crestron/Q-SYS), digital audio consoles, and video switching technology.
5+ years of experience in C-suite executive support and high-stakes client presentations.
5+ years of expertise in managing hybrid event technology, including professional integration of Zoom/Teams and live streaming platforms.
Other Qualifications:
Exceptional problem-solving skills and professional composure under high-pressure, live-event conditions.
A proactive, meticulous approach with outstanding communication and interpersonal skills.
Industry certifications such as AVIXA CTS, Dante, or Crestron preferred
Experience with networked AV over IP (AVoIP) and DMX lighting control is a plus.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $92,800 USD - $139,200 USD
Additional US Location(s) Base Pay Range: $78,400 USD - $139,200 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
