What does an Implementation Analyst do at Fiserv?
This position will engage you into a growing part of the Fiserv business – new client conversions. You will join the client delivery team who is responsible for converting credit unions to Fiserv Credit Union account processing platforms and be responsible for the setup, configuration and training as it relates to the lending modules and connection configurations of the platform. You will be instrumental in increasing delivery capacity and client satisfaction rates to a consistent ‘A’ grade; You’ll work with the best clients in the world, configuring their systems and guiding them as they transition to a Fiserv solution to ensure accurate data conversion, and satisfied clients, functioning proficiency in the Fiserv system.
What you will do:
- Set up, configure and train new credit union clients on the lending module of the Portico platform and other strategic segment cores such as Datasafe, Galaxy, and XP2.
- Provide consultation to the client before, during and after conversion or implementation process.
- Communicate progress and any potential problems to Team Lead or Manager for awareness and/or resolution.
- Maintain the tools used to ensure the efficiency and effectiveness of the installation process (system studies, timelines, and questionnaires).
- Apply standard project management principles including the creation and maintenance of project plans and managing project tasks and resource collaboration as they apply to each implementation.
- Manage multiple clients and adhere to project timelines.
- Analyze and identifies root cause; providing input to solutions that lead to success for Fiserv and the client.
- Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions in accordance with stated procedure.
What you will need to have:
- 2+ years of implementation experience.
- 2+ years of experience at a financial services company.
- 2+ years of Project Management experience.
- 2+ years of experience with MS Excel.
What would be great to have:
- Lending experience strongly preferred.
- Project Management capabilities.
- Client facing experience.
- Experience implementing or supporting SaaS solutions.
- Bachelor’s degree preferred.
Travel: 10% or less
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Who we are:
Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.
We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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