This role is categorized as HYBRID . This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum. This job may be eligible for relocation benefits.
Role
Join the GM Fulfillment Center team as the Assistant Manager, Fulfillment Center – Distribution Strategy and Communications , where we are at the forefront of transforming the vehicle ordering and distribution model to deliver exceptional speed, convenience, and satisfaction to our customers and dealers. As a vital part of Fulfillment team, the Assistant Manager is expected to streamline vehicle delivery and support dealership inventory with increased efficiency. In this role, you will play a key part in advancing our distribution strategy and communications efforts, reporting directly to the Manager of Fulfillment Center Distribution Strategy & Communications.
Role Responsibilities
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Collaborate with Brand Marketing, Go-to-Market team, and agencies to develop dealer engagement strategies and training materials as well as facilitating customer training.
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Lead the modernization and expansion of Fulfillment Center (FC) capabilities with logistics network design, policy development and adherence, and operational process innovation to ensure scalability and performance.
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Oversee logistics operations, including vehicle distribution, recall resolution, and collaboration with carriers to achieve desired service levels and efficiency.
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Facilitate cross-functional collaboration by conducting meetings, preparing leadership briefings, and developing internal and external communications and presentations.
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Analyze network performance to drive for continuous improvement, resolve operational issues, and balance logistics objectives such as cost, service levels, and inventory risk.
Role Qualifications
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Bachelor’s Degree required - in Business, Operations, Supply Chain, Logistics, or a related field preferred
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5+ years of experience in operations, logistics, order fulfillment, IT program management, or sales and service roles (multi-discipline, field, or corporate).
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Proven experience leading and managing large, cross-departmental projects involving data analysis, business strategy, systems design, methodology development, and problem-solving.
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General experience driving Customer Experience (CX), IT, new business model, ordering, or distribution initiatives.
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Ability to manage multiple complex short- and long-term initiatives simultaneously in a dynamic, fast-paced environment.
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Proficient in creating impactful PowerPoint presentations to effectively communicate processes, designs, options, and recommendations.
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Experience working in fast-paced, ambiguous, and lean environments with high expectations for results.
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Skilled in designing, documenting, and implementing new business operations processes and policies, ensuring cross-functional team adherence and providing hands-on support.
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Proficient knowledge and experience leading the design and deployment of SharePoint, Power Automate, Power Query, and Power BI solutions.
