Execute Ally's strategic vision to profitably deliver a premier auto-finance servicing experience to our customers. Primary focus is delivering a repeatable, low effort, high quality experience to each and every person we serve - consumers, dealers and peers.
In this department you will be empowered to focus on fulfilling customer requests. This department allows you to focus on building your success through various channels such as department committees and on-going coaching. Along with that, you will develop a career at a company that invests in its people. We have a role where we can take our desire to help others navigate complex situations, all while working at a place that has your best interest in mind.
We work in a fast-paced environment where ongoing change will challenge you to continue to learn new things. You will also work in a diverse team environment and receive on-going support and encouragement to raise your hand to ensure continued career growth, internal mobility opportunities and your overall success.
Core Competencies:
Look Externally
- Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a customer’s needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively.
Execute with Excellence
- Produces results or provides service that meets or exceeds internal and external customer standards.
- Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
Act with Professionalism
- Thinks carefully about the likely effects on others of one’s words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.
- Demonstrates a high level of dependability in all aspects of the job.
Deliver Results
- Demonstrates strong commitment to meeting the needs of customers, colleagues and leaders striving to ensure their full satisfaction.
- Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
