What does a successful Sales Executive Cash Flow Sales do? At Fiserv, the Sales Executive - CashFlow Central works within the ePayments sales team and partners strategically with our clients to ensure they meet their goals. By developing and integrating new capabilities, the role remains dynamic and challenging. This position provides an avenue for problem-solvers to thrive, offering strategic and operational support to our clients. You will also drive resolutions, support the sales of add-on products and services, and illustrate the value of our partnership through data like ROI and program performance updates.
What you will do:
- Manage the operational requirements of the ePayments client base to ensure quality delivery and maintenance support of all products and services.
- Oversee the delivery of contracted services, ensuring SLAs and KPIs are met or exceeded.
- Develop operational relationships with clients, contributing to client satisfaction with service delivery through regular contact and collaboration.
- Identify and implement process improvements between Fiserv and clients, including cost-saving initiatives.
- Prepare and deliver operational account reviews and performance reports.
- Participate in implementations to ensure on-time delivery of services that meet client requirements by coordinating matrix team resources.
- Build and maintain strong client relationships and advise on day-to-day client needs.
- Recommend changes in procedures and scope of delivery to improve service.
What you will need to have:
- 6+ years of experience in customer support.
- 6+ years of experience selling into financial services industry (Community Bank or Credit Unions)
- 6+ years of experience in delivering operational excellence and meeting SLAs/KPIs.
- Bachelor's degree in Business Administration, Finance, or a related field and/or equivalent military experience.
- Ability to travel approximately 60%.
What would be great to have:
- 8+ years of experience in the financial services industry.
- 8+ years of experience with ePayments and associated technologies.
- Certification in project management (PMP or similar).
- 7+ years of experience in process improvement initiatives.
- 9+ years of experience managing complex projects across multiple teams.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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