What Does a Successful Sales Support Specialist Do at Fiserv?
The Sales Support Specialist provides essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Their primary goal is to deliver quick and accurate information and resolutions. They stay updated on the latest products and technologies, ensuring they are current on company implementations and changes. Sales teams rely on the specialist for their detailed knowledge of policies, procedures, and client operations. As liaisons between Business Consultants and other internal departments, Sale Support Specialist gain familiarity with various aspects of the business.
What you would do:
- Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
- Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
- Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
- Monitor key account performance indicators and proactively engage and work with Clients to prevent or limit service issues.
- Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
- Provide Sales education & training on various Client products, systems, and equipment.
What you would need to have:
- High school diploma or equivalent.
- -1-3 years’ experience working in the financial industry in either Customer Service, Sales Support or administration functions.
What would be nice to have:
- Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
- Experience in all Microsoft Office Suite
R-10356142
