Coordinator-BGCO Customer Service

Verizon • Full-time • Remote (United States) • 3w ago

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients.

With every call, you’ll have the opportunity to support our customers with innovative technology, products, and services. Your role will be to work with our business and government customers over the phone to answer their questions and see how you can help solve their business challenges. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience all while working remotely from the convenience of your home office.

The primary responsibilities associated with this position include:

Growing our business within existing accounts.
Building customer relationships, earning their loyalty and trust.
Asking questions, listening intently, and identifying what the customer really needs.
Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns.
Selling the value of Verizon solutions and increasing company revenue.
Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
Delivering efficient customer support on large accounts using web-based tools.

Where you’ll be working...

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It’s important to have a private workspace free of distractions to set you up for success.

To be eligible for this position, you must be located within a 90-minute commute of one of the following BGCO locations: Cary, NC - Alpharetta, GA - Annapolis Junction, MD - and West Valley City, UT.
You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

What we’re looking for...

You’re able to thrive in a fast-paced environment, multitasking and quickly satisfying requests from lots of different places. You’re motivated to please customers by providing superior service. You are a natural teacher and can explain how to use anything in easy to understand ways.

You'll need to have:

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Experience in sales or customer service with business accounts.

Even better if you have one or more of the following:

Experience with facilitation, communication, interpersonal and negotiating skills across all levels of the organization.
Experience with Microsoft Office Suite and Google Suite, ideally in Excel/Sheets.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is an incentive based position with the potential to earn more.The starting base pay rate for the Maryland location(s) listed on this job requisition is: $0.00 per hour.