What does a successful Professional Services Consultant, Senior do?
As a Professional Services Consultant, Senior at Fiserv, you will be pivotal in delivering cutting-edge ECM solutions to our Financial Services clients. You will act as a subject matter expert, providing expertise to clients and working closely with our Program Management, Product Management, and Development teams. Your role will be essential in achieving our mission to deliver superior financial services experiences through innovative solutions.
What you will do:
- Conduct detailed analysis of clients’ business goals, objectives, and needs.
- Create professional client-facing documents, including Project Scope, Business Requirements, Gap Analysis, Test Plans, Test Scripts, and Training Materials.
- Facilitate client meetings related to ECM Project Lifecycle activities.
- Develop and deliver workflow processing and product-specific training for clients.
- Configure Nautilus ECM based on client requirements and operating environment.
- Guide and make recommendations to improve and support Nautilus processing for clients.
- Identify sales opportunities for professional services or add-on modules.
- Partner with Project Managers to ensure project milestones and tasks are met on time.
- Build and maintain client relationships, ensuring high customer satisfaction and successful project go-lives.
What you will need to have:
- Bachelor's degree in a relevant field or equivalent military experience.
- 4+ years of experience in the Financial Services industry in a business operations area.
- 4+ years of experience in banking or financial operations.
- 4+ years of experience in Professional Services Business Consulting.
- Proven experience in conducting complex analyses of business goals and requirements and configuring solutions effectively.
- Demonstrated ability to work with clients to analyze and improve business processes.
- Proficiency in Microsoft tools: Outlook, Word, Excel, SQL, PowerPoint, Visio, OneNote, Project, SharePoint.
What would be great to have:
- Prior experience with OnBase or Nautilus.
- Knowledge and experience using Fiserv software solutions.
- Familiarity with budgeting, profitability, or forecasting processes within a financial institution.
- Demonstrated expertise in preparing training materials and facilitating training sessions.
- Ability to travel up to 25% during peak times.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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