If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Work Environment: This position requires on-site presence at the Scottsdale office five days a week. The preferred schedule is Monday through Friday, from 7:00 a.m. to 3:30 p.m., though there is some flexibility to accommodate individual needs.
What you can Expect: This position involves processing tasks such as organizing and filing digital documents—including incoming faxes and electronic work—while adhering to established imaging standards.
The ideal candidate will have:
- Experience with image processing, particularly related to insurance documents, is preferred.
- Proven ability to efficiently organize and manage digital files and documentation.
- Strong attention to detail, proficiency with digital tools, and familiarity with standard imaging practices.
Job Description Summary
Our industry-leading workforce personifies a collaborative and inclusive culture, delivering outstanding solutions and service. Our Documents Solutions professionals provide printing, receiving, imaging and delivery services that are essential to operational excellence. If you can work quickly and accurately with high quality results on a variety of tasks and projects, we want to hear from you!
As a Senior Processor, you'll have the opportunity to receive and prepare mail and handle and deposit funds. We'll count on you to ensure quality controls are met and to communicate and issues of concern to the appropriate area.
Job Description
Key Responsibilities:
Receives, opens, sorts and processes incoming mail, checks and digital documents. Separates mail and other materials accordingly and reviews documents for quality.
Preps and scans documents per established service level agreements.
Determines appropriate label for documents. Researches documents where limited information is provided.
Processes requests and retrieves historical documents. Responsible for document management including destruction or off-site storage, including scheduling of boxes, re-filing boxes, rotating documents/photos, etc.
Communicates computer hardware or software malfunction to appropriate systems area (internally or vendor).
May assist with training of new processors.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Supervisor.
Typical Skills and Experiences:
Education: High school diploma or equivalent.
Experience: Two years of related work experience, with at least one year in an imaging role preferred.
Knowledge, Abilities and Skills: Knowledge of general office procedures. Prefer familiarity with imaging, internal documents and processes and/or customers. Ability to read and follow detailed work instructions. Good communication skills. Organizational skills and attention to detail with ability to recognize different insurance and financial documents. Ability to efficiently operate office equipment, including personal computer, calculator, fax and copy machine. Ability maintain confidentiality, perform indexing and repetitive tasks with accuracy.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Eligible (Non Exempt)
Working Conditions: Production environment. Moderate noise level. Ability to twist, turn, bend, stoop and make repetitive motions with hands/wrists. Able to sit for extended periods of time. Able to consistently lift up to 35 lbs. and frequently lift, carry or push up to 80 pounds.
ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
