Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.
The Role
Global Customer Research (GCR) is seeking talented, hard-working individuals to gather, analyze and synthesize the voice of the customer data to inform and impact internal client decisions, which is an essential role to fulfill the value of keeping the customer at the center of everything we do at GM. We are looking for individuals that are driven to understand the “Why’s” and identify “Implications” of the data.
What You'll Do
- Develop and deliver effective presentations to inform business decisions and strategic initiatives to multiple GM leadership levels and organizations following a story-telling approach.
- Assist research manager in framing the specific learning objectives of the internal stakeholder for primary research.
- Work alongside the research manager to apply appropriate research methodologies that will best fulfill the research goal.
- Develop quantitative questionnaires and qualitative discussion guides.
- Monitor primary research study execution and respond appropriately throughout; collect, review, and analyze market research results using DIY tools as well as supplier-assisted fieldwork.
- Identify key insights from data analysis.
- Conduct special analyses utilizing current data, secondary data sources or industry trends to further enhance the research findings.
- Build the required purchasing documents and monitor supplier invoices.
- Duties may include management of a large-scale annual tracking study, including identification of study topics, analysis, and reporting, as well as internal client and supplier relationships.
- Duties may include management of a proprietary consumer panel, including annual sample refresh, project queue and timelines, and supplier relationships.
