What does a successful Training Consultant do at Fiserv? As a Training Consultant, you will design and deliver impactful learning experiences that support Finxact, Fiserv’s next-generation core banking platform. You will manage all aspects of self-service and facilitated training programs using your Finxact subject matter expertise. This includes content development, technical documentation, curriculum design, and delivery. By working closely with leadership and stakeholders, you will drive the adoption of Finxact with a focus on lending solutions.
What you will do:
- Design, develop, facilitate, and maintain Finxact product training programs for employees, partners, and clients.
- Create and maintain high-quality documentation, including conceptual overviews, step-by-step procedures, technical references, and tutorial materials, to support both internal teams and external clients.
- Partner with Instructional Design to assist in the design and development of digital content, facilitation, and assessments.
- Evaluate program feedback and analyze results via performance consulting with Leadership and other stakeholders.
- Collaborate with dedicated teams and apply strong strategic thinking and analytical skills to interpret requirements and develop training solutions for complex banking functionality.
- Communicate effectively with stakeholders to ensure information is conveyed efficiently.
- Perform other related duties as assigned.
What you will need to have:
- 6+ years of experience in the financial services or banking industry, including direct work with core banking platforms or financial technology solutions.
- 6+ years of experience in lending products or operations, with a strong understanding of lending industry tools, servicing, and regulations.
- 6+ years of experience in Learning & Development, Business Analysis or similar business function roles.
- Bachelor’s degree in a relevant field such as Education, Business Administration, or Communications, and/or equivalent military experience.
What would be great to have:
- 6+ years of experience working with the Finxact solution.
- 6+ years of experience with RESTful application programming interfaces (API).
- 6+ years of experience with content management systems (CMS) or learning management systems (LMS), including administration or day-to-day operations.
- 6+ years of experience with the software development lifecycle.
- 6+ years of experience with implementing or supporting the modernization of financial systems in a client-facing organization.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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