What does a successful Sr. Product Manager do at Fiserv?
This is an exciting opportunity to help small and medium-sized businesses discover, onboard, and run their business through Clover. The Financial Services team is responsible for providing financing options to merchants, improving merchants cashflow and improving merchants’ financial health. As a Product Manager at Clover, you will be responsible for enhancing the end-to-end merchant experience to drive deeper engagement throughout the merchant lifecycle. You will be responsible for developing a deep understanding of merchant cashflow and financing needs, creating a roadmap with clear requirements, prioritizing enhancements, and delivering quality updates to reshape the end-to-end merchant experience on Clover.
You're the kind of person who:
Has a track record as an outstanding problem-solver and strategic thinker
Exhibits a bias for action and serves as a leader for the team
Is a passionate self-starter, decisive and able to move with speed to implement ideas
Demonstrates an ability to be extremely organized, with the ability to manage multiple complex projects at once
What you will do:
Be responsible for enhancing the end-to-end merchant experience across multiple platforms (device, web and mobile) to drive deeper engagement throughout the merchant lifecycle:
Define user requirements and write user stories
Review and prioritize backlog
Communicate requirements with Design, Engineering, and Product Marketing
Lead daily standups and other sprint ceremonies
Lead sprint planning and communicate requirements to the team, and definition of “done” with acceptance criteria
Coordinate with the release management team to deploy features and updates
Identify and validate opportunities through research, data analysis, and user feedback to continually optimize the experience
Create a narrative that can clearly articulate the problem statement, hypothesis, and expected outcomes, against key metrics
Partner with Design, Engineering, Product Marketing, and Data Science to scope and execute on enhancements – both near and long term horizon projects
Partner with Product Marketing and Customer Support to define a go-to-market strategy for key initiatives
Assist in building business cases (including opportunity sizing and financial analysis) to define, evaluate and help prioritize competing opportunities
What you need to have:
5+ years of work experience in Product Management roles working with Engineers, Design, and Product Marketing
Experience in SMB lending, specifically with launching SaaS solutions
Experience developing products across Web, Android, and iOS products – come prepared with specific examples from your portfolio
Strong technical background with the ability to work with Engineering to evaluate tradeoffs in architectural discussions
Experience presenting to key stakeholders and partners to influence strategy and cross-functional initiatives
Significant experience in managing the product development lifecycle and working in an agile environment
Proven track record of using data to influence requirements, design and implementation
What is nice to have:
Build vs. buy vs. integrate experience
Experience with POS/Payments in the SMB space, or other financial products
A/B testing experience
R-10360107
