IT Customer Support Analyst
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Title:
IT Customer Support AnalystJob Summary:
KBR is seeking an IT Computer Support Analyst to join our team. This position supports the NAVAIR PMA-231 Advanced Hawkeye Command and Control platform office. This position requires on site presence. Remote or Tele-Work is not available.
Program Summary:
The E-2/C-2 Airborne Command and Control Systems Program Office (PMA-231) is responsible for providing the E-2C Hawkeye, E-2D Advanced Hawkeye, Hawkeye 2000 and the C-2A Greyhound fleet with acquisition strategy, logistics and sustainment solutions in support of the warfighter’s mission.
Role and Responsibilities:
Provides NMCI IT support to PMA-231.
Answers questions related to procedures, transactions, system status, interacting with network services and application developers to restore service, usability, and identify problems.
Provide NMCI computer, peripheral and network troubleshooting support, hardware/software ordering, deliver completeness reporting, customer assistance, Move/Add/Change (MAC).
Provide users with new accounts and assets.
Create and maintain employee and seat order data including profiles for new employees, ordering new seats, transferring assets, and terminating seats as required.
Pre-validate SAAR-N documents and ensure submission to the appropriate team.
Support customers with ordering and maintaining government cell phones.
Support the configuration and use of teleconferencing equipment to appropriate classification levels.
Basic Qualifications:
Bachelor’s degree or an associate degree plus 2 years of additional work experience may be substituted for a bachelor’s degree OR 4 years of additional work experience may be substituted for a bachelor’s degree.
3 to 10 years of combined experience performing duties listed in the role and responsibilities
NMCI user support experience required.
Must have a current Secret Clearance with a Single Scope Background Investigation (SSBI) completed within the last 5 years is required. Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Preferred Experience:
Prior experience assessing, applying, and recommending improvements to established business processes.
Must be able to balance priorities in order to work effectively in the fast-paced program office environment.
Must be proficient Microsoft Office (Word; Excel; PowerPoint; Project & Outlook).
Scheduled Weekly Hours:
40 hours/week
Compensation:
$79,750 - $119,680
The offered rate will be based on the selected candidate’s location, knowledge, skills, abilities, and/or experience, contract affordability, and in consideration of internal parity.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Click here to learn more: KBR Benefits .
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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