What does a great Client Support Specialist do? As a Client Support Specialist I, you will play a vital role in providing exceptional support to Merchant Services clients, helping them deliver credit card and payment solutions to their customers. Your balanced focus on first call resolution and recognizing platform solutions will help clients grow their business. You will gain extensive knowledge of multiple products and develop the ability to deepen and retain relationships through service and sales, while performing routine account-related transactions, solving problems, and investigating/resolving a wide variety of issues and requests.
What you will do:
- Act as a primary point of contact for day-to-day merchant inquiries.
- Address clients' immediate and future needs.
- Navigate through various Merchant Services subsystems, including North and South.
- Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing.
- Explain system and product reporting to merchants to resolve their concerns.
- Resolve merchant inquiries regarding billing, reporting, payments, products, and solutions.
What you will need to have:
- High School Diploma or equivalent and/or equivalent military experience.
- Previous contact center/customer service experience.
- Proficiency with Microsoft Office Suite Products.
- Ability to work in an office environment, sitting most of the time at a desk in front of a computer, involving close visual acuity for activities such as preparing and analyzing data and entering data on a computer.
What would be great to have:
- 2+ years of experience in customer service or a related contact center role.
- Familiarity with Merchant Services systems and subsystems.
- Experience in handling interchange and chargeback compliance issues.
- Strong problem-solving skills with a focus on first call resolution.
- Excellent verbal and written communication skills.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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