Operations and Governance Associate Consultant

The Hiring Range For This Role Is

60,122.68 - 88,993.11

This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Description Summary

The role supports overall governance and workgroup business operations, administration, training, and issue

resolution. It is responsible for quality assurance, process improvements, managing small-scale projects, and

contributing to the overall quality and value of governance and workgroup operations. The role involves extensive

interaction with Plan staff, including executive-level staff and external partners, and provides executive support to

the former CEO.

Workgroup Operations

Responsibilities include but are not limited to:

• Administer and support BCBSA Workgroups, including research and complex inquiries.
• Serve as a subject matter expert/administrator for applications/processes
• Manage workgroup membership and audit programs.
• Develop relationships with internal and external customers.
• Document and communicate status and issue resolution.
  
  

Governance Operations

• Administer and support key business operations.
• Manage the schedule for governance meetings.
• Coordinate activities, identify conflicts, and secure necessary quorums.
• Manage the BCBSA Executive Directory process.
  
  

BCBSA Customer Complaint Process

• Manage member complaints received via various channels.
• Handle Protected health information/Personally identifiable information documentation unwaveringly according to Health insurance portability & accountability act regulations.
• Ensure appropriate issue escalation and resolution.
  
  

Ad Hoc Requests/Projects

• Support various projects and provide executive support to the former CEO.
• Assist BCBSA Human Resources senior management with the Compensation Subcommittee.
• Performs other duties as assigned
• Complies with all policies and standards
  
  

Required Education, Certifications And Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational

• Preferred - Bachelor's Degree or equivalent experience
  
  

Experience

• Required - 3+ Years
  
  

Knowledge, Skills, And Abilities

• Proficient organizational and project management skills.
• Ability to prioritize multiple initiatives.
• Excellent communication and relationship-building skills.
• Experience with BoardVantage preferred
• Experience with ServiceNow Preferred
• Experience with Learning Management Systems preferred