Job Description *
What does a successful Relationship Manager do at Fiserv?
A successful Relationship Manager at Fiserv leads the overall business relationship with a portfolio of clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/or senior-level managers, the Relationship Manager is responsible for managing and growing the relationship with senior-level decision makers and influencers to create customer loyalty and increase revenues. The Relationship Manager leverages Fiserv solutions to maximize client growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.
What you will do:
- Serve as the primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
- Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs.
- Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
- Maintain industry and product knowledge, understanding customers’ needs and concerns while continuously promoting a positive company image.
- Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.
- Approximately 50-60% domestic travel is required.
What you will need to have:
- Six years of experience in the banking industry, with bank management and operations experience.
- Proven ability to interface with senior management or executives, requiring minimal supervision and direction.
- Six years of experience managing and growing relationships with large/complex financial organizations.
- Six years of experience in sales and negotiating techniques.
- Bachelor’s degree in finance, Business Administration, or a related discipline, or an equivalent combination of education, work, and/or military experience.
What would be great to have:
- Knowledge of Fiserv products and systems.
- Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems.
- Proficiency in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
R-10359735
