What does a successful Manager, Client Implementations II do?
As a Manager of Client Implementations II at Fiserv, you will play a crucial role in delivering quality implementation and consultation services to our valued clients. You will lead a dedicated team, ensuring successful project outcomes and maintaining efficient workflows while embodying the Fiserv commitment to innovation and excellence. Your efforts will directly contribute to Fiserv's mission to enable faster, more secure transactions that align with the way people live and work today.
What you will do:
- Manage and coordinate a team responsible for client implementations.
- Provide expert consultation to clients before, during, and after implementation/conversion.
- Communicate project status and potential issues to management, internal business units, and account executives for resolution.
- Identify and analyze client applications and workflows to ensure successful data conversion.
- Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
- Maintain and manage tools to optimize the implementation/conversion process.
- Participate in team meetings and collaborate with various management levels.
- Undertake administrative tasks related to client database records and activities.
What you will need to have:
- 6+ years of experience in implementing financial services products.
- 6+ years of experience in team management within a service delivery context.
- 6+ years of experience in data conversion and implementation processes.
- 6+ years of experience with client consultation and communication.
- Bachelor’s degree in a related field and/or equivalent military experience.
What would be great to have:
- 6+ years of experience in project management using Agile methodologies.
- 6+ years of experience in troubleshooting and resolving complex technical issues.
- Certification in PMP or similar project management credential.
- 6+ years of experience with financial industry software solutions.
- Advanced understanding of Fiserv products and services.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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