What does a successful Relationship Manager do? As a Relationship Manager at Fiserv, you will be the cornerstone of our business relationship with a portfolio of Account Processing clients, primarily within the Credit sector. You will lead these relationships from a strategic and consultative perspective, enhancing customer loyalty and increasing revenues. You will ensure our clients’ needs are met by leveraging Fiserv solutions for maximum profitability and client satisfaction.
What you will do:
- Develop a trusted relationship with client stakeholders and executive sponsors.
- Implement strategies to manage and grow client relationships, ensuring client satisfaction and retention.
- Serve as the primary point of contact for clients, providing product support and information.
- Manage client portfolios by maintaining daily operations and exceeding corporate goals for revenue, profit, and customer satisfaction.
- Facilitate client communications regarding regulatory changes, product upgrades, and system enhancements.
What you will need to have:
- 5+ years of experience in client-facing roles such as relationship management or account management.
- Solid knowledge in Credit/Issuer Processing and related products/services.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Sales and contract acumen, including experience with contract procedures, terms drafting, negotiation, and execution.
- Bachelor’s degree or an equivalent combination of education, work, and/or military experience
What would be great to have:
- Experience managing relationships with large and complex financial organizations.
- Additional special training in banking, such as Core Banking.
- Familiarity with Fiserv Debit and Credit Processing Platforms, STAR, ATMs, and related products.
- Industry experience in credit/debit issuing, installment lending, ATM, PIN Debit Networks, and financial institutions.
- Experience using Salesforce for account management and client relationship tracking.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Important info about this role:
- We’re better together. This role is fully on-site.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- Travel Required: approximately 10-15% domestic travel
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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