What does a successful Manager of PMO do at Fiserv?
A successful Manager of PMO leads the organization’s project management operations, ensuring the consistent delivery of high-impact projects that align with strategic business objectives, all while making it a delightful experience for stakeholders. They establish and optimize project management frameworks, drive cross-functional collaboration, and implement best practices to improve efficiency and effectiveness across teams. This role also ensures clear communication, mitigates risks, and aligns project portfolios with organizational priorities to achieve measurable outcomes.
What you will do:
The Manager of PMO is responsible for the Project Management Office (PMO), ensuring governance, execution frameworks, and best practices for high-impact project delivery, with underlying duties of:
Project & Program Governance
- Implement and maintain project governance frameworks to ensure consistent execution.
- Define and enforce best practices, methodologies, and tools (Agile, Waterfall, Hybrid).
- Provide reporting and analytics to track execution performance.
Execution Oversight
- Ensure on-time, on-budget, and within-scope delivery of all projects.
- Identify and mitigate risks proactively across strategic initiatives.
- Improve execution methodologies to drive efficiency and accountability.
Process Standardization & Optimization
- Develop standardized project intake, approval, and execution workflows.
- Continuously refine execution processes to align with business needs.
- Ensure cross-functional collaboration between teams for seamless execution.
Resource & Capacity Planning (Execution Level)
- Work closely with business leaders to ensure project resources are effectively allocated.
- Manage project staffing plans to align with strategic priorities.
- Forecast project workloads and recommend adjustments based on capacity.
Reporting & Performance Tracking
- Deliver real-time dashboards and insights on project health, risks, and OKRs.
- Provide executive leadership with clear visibility into execution progress.
- Conduct post-project reviews to drive continuous improvement.
Success Metrics:
- Project success rates increase with improved governance.
- Resource utilization aligns with business priorities.
- Risks are proactively managed, reducing execution delays.
- Standardized execution methodologies improve efficiency
What you will need to have:
Education & Professional Credentials:
- Bachelor's degree in Business Administration, Project Management, Engineering, or related field (Master's degree preferred).
- Project Management Professional (PMP) certification or equivalent is a plus
- Agile and/or Scrum certifications (e.g., PMI-ACP, Certified ScrumMaster) are a plus.
Experience:
- Minimum of 8-10 years of progressive experience in project management, with at least 5 years in a leadership or management role.
- Strong background in managing complex cross-functional projects, ideally in [industry/sector] (e.g., fintech, software, healthcare).
- Experience in establishing and refining project management methodologies and frameworks (e.g., Agile, Waterfall, Hybrid).
- Demonstrated success in managing and developing project managers, teams, and stakeholders.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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