What does a successful Implementation Analyst do?
At Fiserv, an Implementation Analyst is pivotal in ensuring our clients receive seamless software implementations and robust support for their banking platforms. Our team is responsible for delivering superior technology solutions and services to a diverse range of financial institutions, enhancing customer service, and optimizing back-office operations. The Implementation Analyst works within Bank Solutions, contributing to mission-critical banking functionality and becoming an essential partner for our clients’ success.
What you will do:
- Perform remote and/or on-site software implementations and provide follow-up product support for Fiserv’s clients via telephone, email, and web-based contact channels.
- Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
- Track, organize, and document all product implementation and support-related activities comprehensively.
- Assist in the creation and maintenance of user documentation, including hardware/software requirements and end-user technical information.
- Stay current with Fiserv products and services, as well as relevant industry trends and best practices.
- Perform other duties as assigned.
What you will need to have:
- 2+ years of experience in customer-facing projects, client support roles, or IT service industry.
- Experience with financial wires, risk, fraud related to financial wires, FedNow, and/or Real-Time Payments.
- Experience with Microsoft Windows Workstation and Server operating systems, both physical and virtual environments.
- Experience with peripheral deployments.
- Basic understanding of data communications and LAN/WAN.
- Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or an equivalent combination of education, work, and military experience.
What would be great to have:
- Experience with the Premier core banking platform.
- 2+ years of experience in analytical problem-solving.
- 2+ years of experience in effective verbal and written communication.
- Proven follow-up skills with attention to detail.
- Ability and willingness to travel up to 20%, as needed.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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