What does a successful Clover Hospitality POS Onboarding Manager do?
At Clover Hospitality, a Fiserv company, we are dedicated to helping restaurants thrive in an ever-evolving industry. As a Clover Hospitality POS Onboarding Manager, you will be the face of Clover for new restaurant customers, ensuring they receive a seamless onboarding experience. Through your expertise, you will empower hospitality businesses to streamline operations, deliver exceptional guest experiences, and grow their bottom-line using Clover’s all-in-one solution. You will embody our commitment to innovation, reliability, and a customer-first mindset.
What you will do:
- Lead and manage the full installation of Clover POS systems, including hardware setup, networking configuration, and integration of digital tools.
- Deliver comprehensive, in-person training for restaurant owners, managers, and staff on day-to-day system usage, workflows, and best practices.
- Serve as a trusted partner post-implementation for 30 days, providing follow-up visits, troubleshooting, ongoing training, and support.
- Build deep relationships with restaurant customers to understand their unique operations and business goals.
- Collaborate with Sales reps in your region to coordinate customer outreach and align on customer success strategies.
- Work closely with Support Teams, other Onboarding Managers, and Customer Success Managers to share knowledge and support long-term retention.
- Assist with remote pre/post-install configuration, including menu building, settings, floor plans, and onboarding digital products.
- Act as the voice of the customer by sharing feedback and feature requests with Product Teams.
What you will need to have:
- 3+ years of experience in POS systems, Digital Restaurant Tools, and/or Payment Solutions within a restaurant or hospitality setting.
- 3+ years of experience in leading in-person training sessions for restaurant teams.
- 3+ years of experience troubleshooting networking, hardware, and system setup issues.
- 3+ years of experience in building trust-based relationships with local business owners and their teams.
- Relevant experience in a related field such as restaurant management, or equivalent military experience.
What would be great to have:
- 6+ years of experience with restaurant operations and workflows, including front- and back-of-house dynamics.
- 6+ years of experience in managing multiple installations and customer touchpoints simultaneously.
- 6+ years of experience in managing time-to-processing and improving customer go-live timelines.
- 6+ years of experience in leveraging data to influence customer sentiment scores and improve onboarding outcomes.
- Cisco Certified Network Associate (CCNA) or equivalent certification in networking.
Perks at Work:
- Competitive base salary and performance-based bonuses.
- Comprehensive health, dental, and vision plans.
- Work travel and per diem budgets.
- 401(k) with company match and Employee Stock Purchase Plan.
- Paid parental leave and generous time-off programs.
- Holistic wellness initiatives and mental health resources.
- Employee resource groups for community and support.
- Opportunities for career growth and ongoing professional development.
- Work with a passionate team making a real impact in the hospitality industry.
Important information about this role:
- This role is field-based, requiring travel within your assigned geography (NYC, Miami, San Francisco, Los Angeles, or Chicago) to visit restaurants and support installations.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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