What does a successful Chargeback Associate do at FISERV ?
The chargeback associate will be responsible for processing the chargebacks on daily basis – Visa/MasterCard/EFTPOS/Amex/CUP. Ensuring that that all SLA’s are met, queries, problems and incidents are dealt with in a timely and efficient manner for the Operational Efficiency.
What will you do:
- Perform chargebacks efficiently to meet SLA’s.
- Handling advance dispute stages like Arbitrations/Compliance filing.
- Preparing and sending chargeback reports as per client requirement.
- Checking and reconciling chargeback financials within area of responsibility.
- Identify discrepancies in processing & implement fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information.
- Daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role.
What will you need to know:
- Minimum 3-4 years of working experience in Finance / Banking industry.
- Acquiring Chargebacks processing, Banking & Payment and settlement operation functions.
- Proven understanding of Chargeback related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the chargebacks, using merchant evidence to prepare rebuttal and case defence. Card operations – debit card / credit card/ prepaid card, POS, transaction flow etc
What will be great to have:
- Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
- Proven ability to handle time critical and deadline orientated workload.
- Demonstrable organization skills with the proven
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