What does a successful Senior Director, Delivery Executive do at Fiserv? We are seeking a dynamic and experienced Delivery Executive to fill this Senior Director-level position within our Government Solutions team. We have multiple contracts throughout our Western Region to provide our Payment Solutions to Government clients. Our Delivery Executives are responsible for overseeing and managing the business partnership with assigned client(s) including all levels of client stakeholders including executives from the strategic, operational program/project management and consultative perspectives. Serving as the primary contact for the client’s stakeholders and executive leaders, the Delivery Executive will drive the implementation and operation of large-scale, complex payment processing solution initiatives which will involve discussing complex topics, negotiating, and delivering effective presentations. The role will report to the Vice President of Sales and Delivery in our Western Region.
What you will do:
- Function as lead client-facing delivery liaison and engagement manager between the client and the various product, service and solution teams involved throughout the company as the primary contact point for the client
- Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of projects, through the full lifecycle from implementation throughout operations, overseeing service delivery and utilizing involved company resources to ensure attainment of contract obligations and maintain client satisfaction and retention
- Accountable for delivering projects on time, within budget, and within scope involving project strategy, quality control, performance reporting, change management and risk planning
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and personnel, across different company departments during all project phases
- Manage project status, risks, activity, and resource dependencies, and provide accurate, timely reporting and corrective measures
- Plan and facilitate presentations and client meetings and guide the internal and client Teams in developing required deliverables and work products
- Cultivate relationships with clients to gain understanding of their current business needs and long-term strategies to direct the development of client-specific solutions balancing technology, value, and cost.
What you will need to have:
- 8+ years of experience managing system implementations and integration projects involving multi-million-dollar contracts
- 5+ years of public sector experience, preferably on large scale, complex solutions and implementations and operations
- 5+ years Program and Project Management experience through the full SDLC to include: managing and driving Project Schedule, Risk and Issue Management, Scope Change Management and) Financial Management.
- Bachelor’s degree or an equivalent combination of education, work, and/or military experience.
What would be great to have:
- 5+ years of Payment Solutions experience, with strong preference for Prepaid Card experience
- Project Management Institute Project Management Professional (PMI-PMP) certification
- Prior large-scale system implementation and integration experience on State of California project(s)
- Advanced Microsoft Office Suite experience including MS Project
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