What does a successful Lending Implementation Consultant - Lending do?
The Lending Implementation Consultant - Lending is a self-motivated individual who will assist clients with training, workflow assessment, and implementation of DNA core solutions. You will also provide support and custom configuration of our DNA platform solutions. The goal is to ensure all aspects of DNA core functions are easily transitioned while we prepare the client to manage their system independently. The Candidate will also be expected to provide recommendations and consultation to an existing client who has engaged our expertise for professional service engagements.
This is an exciting opportunity for someone to install and configure one of the top core banking platforms in the industry! The right candidate will work closely with clients and internal stakeholders to ensure delivery/implementations and provide outstanding solutions for the clients’ needs.
What you will do:
- Configure and implement DNA Core Processing functionality.
- Document client and internal discussions and decisions.
- Manage/resolve a fixed percentage of client inquiries while preparing and escalating others to higher levels within the team.
- Test new features and functionality of the DNA product suite.
- Engage with clients and evaluate readiness for conversion.
- Assist clients with redefining their Loan Servicing processes and procedures.
- Assist clients to define proper institution parameter and system settings.
- Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third-party interfaces.
- Diagnose and recommend solutions to issues.
- Assist clients in writing business specifications for custom processes and testing any applicable custom code.
What you will need to have:
- 3+ years of experience working in the banking and/or credit union industry.
- 2+ years of experience in MS Office tools.
- Experience managing or resolving high volume client inquiries.
- 2+ years of experience in client-facing roles with internal/external clients.
What would be great to have:
- 2+ years of experience with DNA core processing system.
- 2+ years of experience with SQL.
- Associate degree or higher.
- 2+ years of experience in Consumer Loan Servicing, Commercial Loan Servicing, or Mortgage Loan & Escrow Servicing.
- 2+ years of experience in Investor/Participation Lending.
- 2+ years of experience in Back Office Processing.
Where you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires 30%-60% travel, national and potentially international, including some weekends and holiday.
- This role requires being on call during non-standard and/or overnight hours on a rotational basis.
R-10359859
