What does a successful Account Service Manager do?
As an Account Service Manager (ASM) at Fiserv, you will meet client strategic goals by serving as the primary contact for developing and managing operational relationships. You will be responsible for driving client satisfaction and supporting the overall client service experience. Working closely with the Account Executive team, you will oversee day-to-day client relationships and maintain high standards of communication and service excellence through influence and leadership behavior. Success in this role requires a self-driven attitude, empowerment to make decisions, and the ability to build relationships with both internal partners and external clients.
What you will do:
- Proactively organize, set goals, and maintain a self-driven mindset.
- Focus on learning and building deep knowledge of the Fiserv Digital Payments product suite, especially for products used by your assigned client portfolio.
- Understand operational requirements and unique goals of the assigned client portfolio to ensure quality delivery and maintenance support of all products and services.
- Manage and develop operational relationships for the assigned client portfolio, taking primary ownership of client satisfaction within service delivery.
- Serve as the primary contact for internal resources related to client operational issues, specifically partnering with Account Executives on account planning.
- Prepare and deliver operational account reviews, performance reporting, and service-level agreement reporting related to service delivery and key performance indicators.
- Lead post-implementation onboarding of support transition and set ongoing support expectations.
- Proactively identify opportunities for process improvements between Fiserv and the assigned client portfolio, including cost-saving initiatives.
What you will need to have:
- Bachelor’s degree and/or equivalent military experience.
- 3+ years of experience in account management.
- Proven proficient in presentation building and delivery.
- Aptitude for technology and analysis tools.
- Executive presence to influence senior decision-makers.
What would be great to have:
- 5+ years of B2B support experience.
- Financial services industry experience.
- In-depth knowledge of banking industry and bank operations, including ACH transaction flow.
R-10365271
