What does a successful Manager - Credit Implementation Project Managers do?
At Fiserv, a successful Manager - Credit Implementation Project Managers (CIPMs) ensures predictable, consistent, and successful project delivery by managing a team responsible for implementing credit card processing solutions for our Optis clients. This role is essential in collaborating with Fiserv partners, departments, external vendors, and clients to ensure timely and compliant installations. We are proud to promote a culture that celebrates our team’s achievements and encourages professional growth and innovation.
What you will do:
- Lead the CIPM team to ensure successful project delivery.
- Act as the primary contact for the CIPM team and an escalation point for clients.
- Serve as the voice of Credit Implementations when engaging with client prospects.
- Develop project plans and task lists as necessary.
- Foster and maintain professional client relationships.
- Provide occasional after-hours support for the CIPM team.
- Collaborate with the Director to create capacity plans and resource forecasting.
- Ensure internal project audit points are managed and tracked by CIPMs and project teams.
- Develop and maintain consistent standards for project status reporting internally and externally.
- Represent the department in special internal projects with partners.
- Assist with departmental documentation and improvement initiatives.
What you will need to have:
- Bachelor’s degree preferred or equivalent Credit Industry work experience required.
- 4+ years of work experience in an implementation capacity or environment.
- 4+ years of experience in client services/relationships and people management.
- Proficient in Microsoft Office Suite (Excel, Outlook, and Word).
What would be great to have:
- Previous knowledge/experience with Optis Credit Platform.
- Experience with file transmissions, JCL, Sterling File Gateway.
- 5+ years of project management experience.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts may also require additional background checks to determine eligibility and suitability.
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