What does a successful Relationship Manager for a large strategic client do?
As a Senior Director, Relationship Management supporting one of Fiserv’s top five clients, you will play a critical leadership role in driving strategic partnership, operational excellence, and long-term growth. This high-impact position requires deep expertise in the banking industry, a strong command of contract and billing management, and the ability to lead a cross-functional matrixed team of 8–12 professionals across sales, service, and solution delivery.
What you will do:
- Serve as the primary executive liaison for a top-tier client, fostering trust-based relationships with senior leaders and decision-makers.
- Deliver thought leadership and industry insights to client executives, positioning Fiserv as a strategic partner in their transformation journey.
- Drive client retention and expansion by aligning Fiserv’s capabilities with the client’s evolving business goals.
- Identify and qualify sales opportunities and work jointly with sales leaders to advance opportunities to timely closure.
- Lead and inspire a matrixed team of 8–12 cross-functional professionals, including sales, service, and solution executives.
- Own the end-to-end management of client contracts, including renewals, amendments, RFIs and RFPs, and compliance oversight.
- Ensure billing accuracy and transparency, resolving discrepancies swiftly and maintaining financial integrity.
- Participate and lead joint Steering Committee meetings and represent Fiserv at industry forums and client strategy sessions as a trusted advisor.
What you will need to have:
- 10+ years of experience in banking leadership, strategy, and relationship management.
- 10+ years of experience managing and growing relationships with large clients.
- Experience implementing cross-functional strategies to drive growth.
- Strong command of contract and billing management within the financial technology industry.
- Bachelor’s degree or an equivalent combination of education, work, and/or military experience.
What would be great to have:
- 7+ years of experience with business and technology around bank processing.
- 7+ years of experience with Fiserv systems related to the core, surrounding solutions, including familiarity with how third-party and client-built solutions interface with core solutions.
- 7+ years of experience with eCRM tools/Salesforce applications.
- 7+ years of experience in sales and negotiating techniques and consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner.
- 7+ years of experience with Signature, Aperio, Digital Payments solutions, and Digital banking channels.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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