About your Role:
In this role, you will help build and support Data Analytic and Operational reporting applications with a focus on supporting Data Warehouse and Business Intelligence solutions. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s.
Additionally, this role provides project participation, support continuity, and rotating on-call escalation. You will also lead detection and troubleshooting of issues that affect delivery of services for industry leading data products. Teamwork and creativity are essential to this role, as a go-to point of escalation you will be challenged with resolving card holder issues in a fast-paced environment.
What you will do:
- Provide hands-on support for existing environments to include performance of the following related tasks: software installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments
- Automate and evolve deployment strategies and testing to support a quick turnaround of deployments
- Work closely with Engineering to ensure all relevant KPI’s are implemented within the monitoring framework
- Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving technical issues and making recommendations for application performance and capacity improvements
- Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure
- The desire to resolve issues for a 24x7 environment in a non-impacting yet fast-paced resolve time
- Create and maintain technical support documentation
Experience you will need to have:
- 5+ years of IT experience in a technical application production support role or equivalent in a Linux environment
- 4+ years of experience in ETL development, with hands-on experience in a migration or data warehousing project
- 3+ years of experience working in Cognos
- Experience in shell scripting
- Previous/current experience leading a team on various ETL and BI tools and the experience to design and support DW/BI solutions
- Expert knowledge in writing SQL commands, queries and stored procedures
- Willingness to participate in on-call rotation
- Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement
Experience that would be great to have:
- .NET programming experience
- Understanding of ETL best practices - Informatica, Netezza, Alteryx, and Tableau
- Experience with AWS services and Snowflake
- Linux and Windows system administration – ability to manage and troubleshoot Linux systems and services, bash scripting
- Networking: understanding of routing and networking concepts
- Experience working in an Agile development environment
- Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow
- Familiarity with infrastructure as code (IaC) tools like Terraform or Ansible
How you’ll work:
- Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
- This role requires use of a computer and audio equipment.
Sponsorship:
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
R-10359349
