About this Position As a Senior Consumer Service Specialist at Henkel, you will be the key point of contact for our B2B customers, addressing their inquiries and providing expert guidance on our Adhesive Technology Products. Your role is essential in ensuring that customers receive prompt, professional responses to their communications, whether through email, web forms, or phone calls. In this collaborative team environment, you’ll work closely with colleagues across various functions, leveraging your language skills while fostering positive relationships with clients. Your ability to navigate challenges, such as quality management and queue oversight, will empower you to drive continuous improvements in our service delivery. Join us in creating meaningful connections with our customers and play a pivotal role in enhancing Henkel's reputation as a trusted partner in adhesive solutions!
What you´ll do
- Respond to inbound B2B Customer Communications on Henkel Adhesive Technology Products
- Communication via emails, webforms, and phone calls
- Handles compliments, inquiries, complaints, product usage, ingredients, packaging, status of orders, certificates, etc.
- Drive good customer experience focusing on professionalism
- Handle other related duties that may be assigned by superior (such as quality, queue management)
